Privacy Policy

Restlord, operated by Penn S&E Holdings LLC. Last updated: October 23, 2026.

This policy explains what the Restlord app and the websites restlord.com, app.restlord.com and pennseholdings.com (the “Service”) collect, why, and your choices. The Service helps tenants and property managers handle repair requests, documents, leases, payments, and record-keeping.

Information we collect

Account & contact information — name, email address, phone number, and the property/unit you’re associated with.
Content you submit — repair tickets, messages, photos you attach, documents and e-signatures, and optional voice notes used to fill in activity logs.
Location — for property-staff users only, approximate/precise location is used to provide arrival reminders at a property. Tenants are never asked for location. Location is used on-device for reminders and is not sold.
Payment records — amounts, dates, and methods you or your property manager record. Card/bank numbers are processed by our payment provider and are not stored by us.
Usage & device data — basic logs needed to operate and secure the Service.

How we use it

To provide app functionality — tickets, documents, leases, payments, reminders, and tamper-evident activity/change logs.
To communicate with you about your account, requests, and documents.
To secure the Service and maintain accurate, verifiable records.

We do not sell your personal information, and we do not use it for third-party advertising or tracking across apps and websites.

Sharing

Your information is visible only to you and your property manager (or, for a property manager, their own tenants’ records). We use service providers — Google Firebase (hosting, database, storage, authentication), our payment provider, and our text-message provider — solely to operate the Service. When a property manager shares a repair report link with a contractor, the contractor sees only what is in that report. We may disclose information if required by law.

Text messages (SMS)

If you agree to receive text messages — by turning on texts in your tenant portal, by texting our business number (610) 523-0010, or by telling your property manager — we send texts about your rental: rent reminders and late-fee notices, repair and maintenance updates, inspections and other notices, and replies from your property manager. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help, or turn texts off in your portal. Consent to receive texts is not a condition of renting.

Mobile information (your phone number and your consent to receive texts) is used only to send these messages. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We do not share or sell mobile information or text-message opt-in data and consent to third parties or affiliates for marketing or promotional purposes. Texts are delivered through our messaging provider (Twilio), which processes them only to deliver the messages.

Data retention & records

Records (including activity and change logs) are retained to provide the Service and to maintain an accurate, tamper-evident history. You may request access to or deletion of your personal data as described below; some records may be retained where required for legal or legitimate business purposes.

Security

Data is encrypted in transit, access is restricted by email-verified accounts, and changes are written to an append-only, verifiable log.

Your choices & rights

You can review or update your profile in the app, and you can request access to, correction of, or deletion of your personal information by contacting us. Property-staff users can disable location in iOS Settings at any time.

Children

The Service is intended for adults (landlords, property staff, and tenants) and is not directed to children under 13.

Contact

Penn S&E Holdings LLC
Email: maria@pennseholdings.com
Phone: 610-523-0010