Text Messages

Penn S&E Holdings LLC — tenant text messaging

Tenants of Penn S&E Holdings LLC can reach their property manager by text at our business number:

(610) 523-0010

We use this number for messages about your rental only: repair-request confirmations and status updates, maintenance visit scheduling and entry notices, rent reminders and late-fee notices, payment receipts, lease and document signing notices, and replies from your property manager. No marketing messages are sent.

How to opt in

Texting is optional. Consent to receive texts is not a condition of renting, paying rent or requesting repairs, and accepting the Terms or signing a lease does not sign you up. You can opt in in any of these ways:

1. Choose “Text me” when the app or portal asks. The tenant app and portal ask once — at your first sign-in, your first payment or your first repair request, whichever comes first — how you want payment codes, receipts and reminders: Text me (recommended) or Email only. Both buttons are the same size and nothing is pre-selected. If you choose Text me, we text a 6-digit code to your mobile number; texts start only after you enter it. Email only works exactly the same way for paying and repairs.
2. Turn on texts in the tenant portal. Sign in at pennseholdings.com, open Profile → Text messages, check the box (it is unchecked by default), enter your mobile number and press Save text preference.
3. The emailed one-tap link. We may email you a link with Yes, text me and No thanks, email only for the mobile number we have on file.
4. Text START to (610) 523-0010 (Spanish: INICIAR).

Texting us first (any message to (610) 523-0010) means we can reply to you in that conversation. Rent reminders and other automatic texts need one of the opt-ins above.

We also text one-time sign-in and payment verification codes when you ask for one. Each code text says what it is for, expires in 10 minutes and carries STOP.

Confirmation message

Right after you opt in (any of the ways above), we send one confirmation text:

Repair vendors

We also text independent repair vendors (plumbers, painters, handymen) who work on our properties, about their jobs: job details, a link to the job page, photos of the work and replies from our office. A vendor is texted only after they agree:

• With the vendor's permission we send one invitation text: Penn S&E Holdings: You're invited to get repair jobs from us by text. Reply YES to get job texts, or open <link> to set up. Msg & data rates may apply. Reply STOP to opt out, HELP for help.
• The vendor opts in by replying YES, or by opening the link and checking “Text me job updates” (never pre-checked). Nothing else is texted without that.
• Confirmation: Penn S&E Holdings: You're set to get job texts. Msg frequency varies. Your jobs: <link> Reply HELP for help, STOP to opt out.
• Job texts are not sent between 9 PM and 8 AM. STOP, START and HELP work the same way as for tenants.

Your choices

• Message frequency varies (typically 2–10 messages per month).
• Message and data rates may apply.
• Reply STOP at any time to opt out (Spanish: PARA, ALTO, BAJA, CANCELAR), or turn texts off in the portal. Reply START to opt back in.
• Reply HELP (or AYUDA) for help, or email maria@pennseholdings.com.
• We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Privacy Policy · Terms of Service (SMS Terms) · © 2026 Penn S&E Holdings LLC